Article 1: Company Identification: SARL PALMAE LODGE
Registered Office: Lodge Palmae - 59 chemin Jules Ferry - Ravine des Cabris - 07432 Saint-Pierre, Réunion
Telephone: +262 (0)692 69 39 96 or +262 (0)262 14 88 13
SIRET: 835 207 283 R.C.S. Saint-Pierre de la Réunion - EUID: FR9742.835207283 - Seasonal Rental Identification Number: 97416 25 000074 - Intra-Community VAT Number: FR20 835 207 283
Represented by: Paule Béchot and Patrick Lussan
Article 2: Offer
As is customary, rooms are available from 3:00 PM and must be vacated by [time missing] 11:00 AM. An additional night's charge may apply if you do not check out by this time.
For late arrivals, we strongly advise you to inform us in advance.
Management regrets that it is unable to accommodate children at this establishment.
No extra beds can be added to the room.
A maximum of 2 people can stay in the room.
Only guests with a reservation may access and stay at the establishment.
No cribs can be added to the room.
Article 3: Reservations
All reservations made on our website will be confirmed upon payment of a deposit equal to 50% of the total cost of the stay.
Cancellation and Deposit Refund Policy
For all bookings made from June 2020 onwards, if your booking is cancelled due to government-mandated lockdowns or travel restrictions caused by airline closures, we will refund your deposit (less any applicable bank and administrative fees).
Except for the reasons mentioned above, if you cancel within 7 days of your arrival, you will be charged 50% of the total amount.
Reservation Modification and Postponement
The Client may request to postpone their booking, subject to the following cumulative conditions:
Validity Period: The postponement must be made and the new service provided within a maximum of one (1) year from the date of the initial booking.
Number of Postponements: This postponement option is limited to a maximum of two (2) times. Beyond this limit, the booking will be considered cancelled, and the cancellation fees outlined in the preceding paragraph will apply.
Price adjustment: The price applicable to the new reservation will be the one in effect on the date of the postponement (according to the current price list or seasonal conditions).
Minimum value guarantee: If the price of the new chosen date is lower than the original price, the difference will not be refunded or credited. The price of the postponed service cannot, under any circumstances, be less than the amount of the original reservation. Conversely, if the new price is higher, the Client will be required to pay the difference.
Article 4: Payment
The balance of the invoice is due upon check-in.
Article 5: Payment methods
Lodge Palmae accepts cash, credit cards (except AMEX), bank transfers, and gift cards purchased on the establishment's website.
Gift cards are valid for two years from the date of purchase. No credit for unused amounts or refunds are possible.
Article 6: Admission and Conduct
Management reserves the right to refuse entry to or dismiss any person exhibiting unacceptable behavior or actions.
Article 7: Pets
Pets are not permitted at Lodge Palmae.
Article 8: Damage, Theft, and Damage
In the event of damage or deterioration caused by the guest or those staying with them to the room or the equipment and supplies provided, the cost of repair, replacement, or restoration will be charged to the guest.
The same applies in the event of theft of towels, bathrobes, toiletries, etc., provided to guests.
Article 9: No Smoking
Smoking is strictly prohibited in the rooms.
Article 10: Rates
A tourist tax of €0.80 per person per day is applied.
Rates are displayed inclusive of all taxes in euros and are subject to change without notice.
Article 11: Liability
We cannot be held liable for any loss, theft, or damage to personal belongings within our premises.
If the service provider is unable to fulfill its obligation to provide the client with the accommodation specified in the booking, it undertakes to offer the client alternative accommodation of the same quality.
Article 12 : Litiges et réclamations
A défaut d'accord entre le client et l'établissement, les tribunaux compétents pourront être saisis.
